Yellow.ai provides an enterprise-grade agentic AI platform for automating customer and employee experiences across various communication channels.
Yellow.ai offers an agentic AI platform designed for large enterprises to automate customer and employee interactions. It leverages over 15 large language models (LLMs) to power AI agents capable of human-like conversations across voice, chat, and email. The platform includes tools for building, testing, and deploying AI agents, a conversational knowledge base, and an AI Copilot for performance optimization. The platform supports omnichannel orchestration, allowing agents to maintain conversational context across different modalities like text, voice, images, and documents. It also provides analytics to continuously improve AI agent performance and offers a multi-LLM architecture for flexibility and to avoid vendor lock-in. Yellow.ai emphasizes enterprise-grade security and compliance with standards like HIPAA, ISO 27001, and SOC 2 Type II. Yellow.ai integrates with over 150 enterprise systems, including popular CRMs and contact center solutions. It aims to reduce service costs, boost resolution rates, and drive revenue by autonomously handling a significant portion of customer and employee queries, freeing human agents for more complex tasks.
Integrations: Zendesk, Freshdesk, Hubspot, Genesys, Salesforce, Nice
Platforms: Web
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