Vozy

Categories: Chatbots & Assistants, Customer Support, Business & Sales | Pricing: Enterprise | Official Website ↗

Vozy provides AI-powered conversational agents for B2C enterprises to automate customer interactions and analyze conversations.

Vozy offers AI conversational agents designed for large B2C companies to enhance customer experience and operational efficiency. Its solutions include Lili Resolve for increasing first-contact resolution with generative AI, Lili Recover for autonomous debt collection with specialized agents, and Lili Analyze for understanding customer-agent conversations to identify key trends and improve service. The platform aims to free human teams from repetitive tasks, centralize conversations, and provide insights for better business decisions. Vozy emphasizes its commitment to data security, holding certifications such as GDPR, ISO 27001, ISO 27017, ISO 27018, SOC Type 1, and SOC Type 2.

Key Features

Lili Resolve: Generative AI virtual agents for first-contact resolution
Lili Recover: Autonomous AI agents for debt collection
Lili Analyze: AI-powered conversation analysis for human agent interactions
Lili Assist: Centralized platform for agent assistance and conversation management
Lead qualification automation
Appointment scheduling and confirmation
Retail and online shopping support
IVR integration

Pros

Increases first-contact resolution by over 50%
Boosts debt recovery by over 60%
Analyzes 100% of calls for performance insights
Offers 7x more capacity for agent assistance
Complies with international security standards (GDPR, ISO 27001, SOC Type 1/2)

Cons

Pricing is not transparently listed
Primarily targets large B2C enterprises, potentially less suitable for smaller businesses
Specific integration details are not readily available
No explicit mention of a free trial or plan
Website content is heavily focused on Spanish, though English option is available

Use Cases

Automating customer support interactions
Recovering outstanding debts efficiently
Qualifying sales leads
Scheduling and confirming appointments
Analyzing customer service agent performance
Enhancing retail and e-commerce customer experiences

Best For

Large B2C enterprises
Companies seeking to automate customer service
Organizations needing to improve debt collection processes
Businesses looking for conversational analytics
Companies with high call volumes

Platforms: Web

Watch demo on YouTube ↗

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