VoiceInfra

Categories: Voice & Audio, Customer Support, Automation / Agents | Pricing: Freemium | Official Website ↗

VoiceInfra turns any PBX extension into an AI voice agent, enabling businesses to automate calls, manage leads, and provide 24/7 customer support.

VoiceInfra is an all-in-one Voice AI platform designed for enterprise telephony, telecom operators, contact centers, and MSPs. It allows businesses to deploy AI voice agents as SIP extensions on their existing PBX systems (e.g., 3CX, Yeastar, FreePBX, Asterisk, Cisco, Avaya) without requiring hardware changes or carrier swaps. The platform offers human-like AI agents for 24/7 availability, multi-LLM support for cost optimization, and premium voice selection. The platform's features include smart website widgets for lead capture, intelligent call management, and batch call processing for outbound campaigns. It supports real-time actions during calls and integrates with various business systems like CRMs and scheduling tools. VoiceInfra also provides a no-code agent builder, allowing users to design and deploy AI agents quickly with customizable templates and visual workflow builders. It supports multiple communication channels, including phone calls, WhatsApp, and web chat, ensuring a consistent AI experience across platforms. VoiceInfra aims to improve business outcomes by handling repetitive inquiries, scheduling, and routing, allowing human teams to focus on high-value interactions. It enables businesses to run large-scale outbound campaigns, answer every inbound call instantly, and transcribe all calls with summaries synced to CRMs. The platform offers global language support (30+ languages) and is deployed across multiple regions (US, EU, ANZ, PK) with local phone numbers and in-region data storage.

Key Features

24/7 AI Voice Agents
Multi-LLM Support
Premium Voice Selection
Smart Website Widget
Smart Call Management
Batch Call Processing
60-Second SIP Setup
Real-Time Actions

Pros

Integrates with existing PBX systems without hardware changes.
Supports multiple LLM providers to optimize AI costs.
Provides 24/7 AI agents for continuous customer interaction.
Offers a no-code agent builder for rapid deployment.
Handles both inbound and outbound calls, plus WhatsApp and web chat.

Cons

Pricing scales with usage minutes, which can increase costs for high-volume users.
Requires integration with existing PBX systems, which might be a barrier for some.
The demo includes a disclaimer about AI-generated responses potentially being inaccurate.
Specific advanced features like dedicated account management are only available on the Enterprise plan.
The platform's complexity might require some learning curve for full utilization.

Use Cases

Automated patient scheduling and follow-ups in healthcare
Policy support and claims automation in insurance
Automated dispatch and load booking in logistics
24/7 scheduling and dispatch for home services
Live post-inspection callbacks and lead qualification in real estate
Running personalized outbound marketing campaigns
Providing round-the-clock customer support and answering inbound calls

Best For

Telecom operators
Contact centers
Managed Service Providers (MSPs)
Businesses needing 24/7 customer support
Companies with high-volume outbound calling needs

Integrations: 3CX, Calendly, Zoho, Asterisk, FreeSWITCH, Cisco, Avaya, Yeastar, Mitel, Salesforce

Platforms: Web

Watch demo on YouTube ↗

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