SEW.AI Global Energy & Water Platform

Categories: Business & Sales, Automation / Agents, Data Analysis | Pricing: Enterprise | Official Website ↗

SEW.AI provides an AI-native platform for energy and water utilities to manage customer experience, field service, business operations, and grid intelligence.

SEW.AI offers a vertical AI-native platform designed specifically for the energy and water utility industry. It aims to connect customers, field workers, operations, and the grid to modernize operations, enhance experiences, and build resilient communities. The platform integrates various aspects of utility management, including customer experience (CX), workforce experience (WX), business experience (BX), grid experience (GX), and payment experience (PX). The platform leverages AI to provide intelligent solutions for areas such as smart billing, outage management, CRM, field service management, energy efficiency, eMobility transition, water conservation, and solar energy adoption. It also includes features like Vertical Agentic AI for optimized decision-making and Business Integration (SmartBiTs) for connecting diverse systems and data across the utility ecosystem. SEW.AI COSMOS™ is highlighted as the core vertical AI innovation, combining industry intelligence with agentic AI to evolve and scale. SEW.AI claims to deliver significant business value, including implementation cost savings, improved productivity, reduced risk, and increased revenue for utilities. It integrates with existing IT stacks, connecting CIS, billing, grid, field, and customer systems with real-time data and embedded AI, offering a modular, scalable, and secure architecture.

Key Features

Omnichannel Customer Experience (CX)
Field Service Management (FSM)
Smart Billing & Payments (PX)
Grid Experience (GX) with DER Integration
Business Experience (BX) with SmartCRM & Copilot
Intelligent Experience (iX) for analytics
Energy Efficiency & Demand Response Management
eMobility Transition Management

Pros

Purpose-built for energy and water utilities, offering deep industry-specific solutions.
Unifies customer, workforce, asset, and operations data for comprehensive management.
Leverages Vertical AI and agentic AI for intelligent decision-making and automation.
Claims significant business value including cost savings, productivity, and revenue improvements.
Offers extensive integration capabilities with existing utility IT infrastructure.

Cons

Pricing information is not transparently available.
Requires significant implementation and integration for large utility systems.
Focuses exclusively on the energy and water utility sector, limiting broader applicability.
The complexity of the platform may require specialized training for staff.
Website does not provide direct access to a free trial or self-service options.

Use Cases

Modernizing customer service and engagement for utilities
Optimizing field service operations and workforce management
Transforming utility payment experiences
Implementing intelligent grid management and DER integration
Driving energy efficiency and demand response programs
Managing eMobility transitions and EV charging infrastructure
Enhancing water conservation efforts through data-driven insights
Integrating solar energy assets and simplifying customer participation

Best For

Energy utility companies
Water utility companies
Gas utility companies
Energy retailers
Cities and municipalities managing citizen experience and eMobility

Integrations: CIS systems, Billing systems, Grid systems, Field systems, Customer systems

Platforms: Web

Watch demo on YouTube ↗

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