Set Sail AI provides an enterprise AI platform for automating customer service, contact centers, and internal workflows across multiple communication channels.
Set Sail AI is an enterprise AI provider based in Hong Kong, offering an Agentic AI platform that integrates chat, voice, email, kiosks, and internal agentic AI. The platform connects various customer and employee interaction channels to a single, governed intelligence layer, featuring a shared knowledge base, specialist agents, and enterprise skills. It supports deployment in cloud, hybrid, or on-premises environments. The platform includes solutions like Chat AI for customer service automation, Voice AI for contact centers, Kiosk AI for public services, Email AI for inbox automation, and Claw AI (Claw of Duty) for secure employee personal assistance. These solutions aim to improve service automation rates, reduce operational costs, and increase efficiency across an organization's digital touchpoints. Set Sail AI's Agentic Platform utilizes generative AI for question answering, service agents, sales agents, dynamic knowledge retrieval, and multi-model LLMs with RAG guardrails. It also incorporates AI orchestration for agent platforms, knowledge bases, enterprise skills, and multi-agent workflows, alongside an Enterprise Claw platform for agent workspace management and auditability.
Integrations: CDP, CRM, RPA, Live Chat, Corporate Infrastructure, Data Warehouse, Case Management, Analytics
Platforms: Web
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