Restaurant AI Voice Ordering System by ActiveMenus

Categories: Chatbots & Assistants, Business & Sales, Customer Support | Pricing: Freemium | Official Website ↗

An AI-powered voice ordering system for restaurants that answers calls, takes orders in 57+ languages, and integrates with POS systems.

ActiveMenus' AI Voice Ordering System is designed to automate phone orders for restaurants, ensuring no call is missed. The AI can fluently handle orders in over 57 languages, automatically detecting the language from the first word spoken. It integrates with various POS systems like Square, Toast, and Clover, and guarantees 99.8% order accuracy. The system aims to increase ticket sizes by suggesting add-ons and upgrades, and it frees up staff from answering calls, allowing them to focus on in-house operations. It manages both new and returning customers, collecting necessary details and retrieving saved information for a personalized experience. The bot can handle unlimited simultaneous calls, preventing hold times even during peak hours. Beyond voice ordering, the system offers real-time order tracking for customers and can be used for automated marketing campaigns based on customer data. It supports various order types (delivery, takeout, catering) and integrates with third-party delivery services while also supporting in-house driver fleets.

Key Features

AI voice answering for phone orders
Supports 57+ languages with auto-detection
99.8% order accuracy
Suggests add-ons and upgrades to increase ticket size
Integrates with 45+ POS systems (Square, Toast, Clover)
Handles unlimited simultaneous calls
Collects customer information and personalizes experience
Manages delivery, takeout, and catering orders

Pros

Ensures every call is answered, preventing missed orders
Supports a wide range of languages for diverse customer bases
Increases average order value through upsells and add-ons
Frees up restaurant staff for other tasks
Provides high order accuracy (99.8%)
Offers flexible pricing with a free option for existing clients

Cons

Cannot process promotions, discounts, or loyalty programs currently (expected Q2 2025)
Order modifications after placement require speaking to a live representative (expected Q2 2025 for self-service)
Setup fee of $250 for new clients
Requires integration with ActiveMenus' online ordering for the free plan
Reliance on Slack for support might be unfamiliar to some users

Use Cases

Automating phone order taking
Providing multilingual customer service for orders
Reducing staff workload during peak hours
Increasing sales through AI-driven upsells
Integrating phone orders directly into POS systems

Best For

Restaurants with high call volumes
Restaurants serving diverse linguistic communities
Restaurants looking to reduce labor costs for phone orders
Restaurants aiming to increase average order value
Restaurants seeking to improve customer service and satisfaction

Integrations: Square, Toast, Clover, Uber (for delivery), DoorDash (for delivery), Slack

Platforms: Web

Watch demo on YouTube ↗

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