Listen Labs

Categories: Research, Business & Sales, Data Analysis | Pricing: Enterprise | Official Website ↗

Listen Labs is an AI research platform that conducts in-depth customer interviews and delivers actionable insights rapidly.

Listen Labs is an AI-first research platform designed to streamline customer understanding. It replaces traditional research methods like surveys, focus groups, and manual in-depth interviews with AI-moderated interviews. The platform handles the entire research process, from creating discussion guides and recruiting participants from its global network of over 30 million people, to conducting personalized interviews and delivering executive-ready reports. The platform's AI interviewer probes deeper with participants, asking follow-up questions to understand full context. It then automatically generates key takeaways, personas, and identifies top themes from the collected data. Listen Labs supports over 100 languages for translation and transcription, and can test various stimuli including videos, images, and Figma prototypes, engaging customers through video, audio, or text.

Key Features

AI-moderated interviews
Automated discussion guide creation
Participant recruitment from 30M+ network
Overnight insight delivery
Executive-ready reports (themes, highlight reels, slide decks)
Multi-language support (100+ languages)
Stimuli testing (videos, images, prototypes)
Video, audio, or text engagement

Pros

Delivers research insights in hours, not weeks
Conducts in-depth, personalized interviews at scale
Recruits participants from a large global network
Automates report generation with key themes and takeaways
Supports research in over 100 languages
Handles various types of stimuli for testing

Cons

Pricing details are not transparently listed
Requires booking a demo for full understanding of capabilities
Relies heavily on AI, which may have limitations in nuanced human interaction
Specific integration partners are not explicitly listed
May not be suitable for organizations preferring purely human-led research

Use Cases

Brand tracking
Usability testing
Multi-market segmentation
Concept testing
Consumer journey mapping
Creative testing
Analyzing perception shifts
Validating product ease-of-use

Best For

Consumer Insights teams
User Researchers
Brand Marketers
Product Managers
Agencies
Investors

Platforms: Web

Watch demo on YouTube ↗

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