InboxPilot

Categories: Customer Support, Productivity, Automation / Agents | Pricing: From $32/month | Official Website ↗

InboxPilot is an AI email assistant that sorts incoming emails, drafts replies from connected data, and automates workflows for teams.

InboxPilot is an AI-powered email assistant designed for teams that manage high volumes of email. It integrates directly with Gmail and Outlook to automate email triage, sorting incoming messages into relevant labels and routing them to the correct team members or channels like Slack. The tool drafts AI-generated replies based on an organization's own documents, price lists, order data, and connected tools like Shopify, Notion, and Pipedrive. The platform supports various use cases, including customer service, handling quote requests by pricing from catalogs, and providing order status updates by looking up information in e-commerce platforms. It also enables users to build custom email workflows, such as forwarding invoices to accounting or archiving newsletters. InboxPilot emphasizes data security, stating that user data is not used to train public models, is encrypted, and is SOC 2 Type II certified and GDPR compliant.

Key Features

AI email replies from own documents
Email triage and sorting
Custom email workflows
Integration with Gmail and Outlook
Quote request handling
Order status lookups
Customer service automation
Connects to Shopify, Notion, Pipedrive, Stripe

Pros

Automates email sorting and reply drafting, saving time
Integrates directly with existing email clients (Gmail, Outlook)
Drafts replies using an organization's specific data and tools
Offers customizable workflows for various email management tasks
Ensures data privacy by not using user data for public model training

Cons

Requires review and sending of drafted replies (not fully autonomous on all plans)
Pricing scales with features and number of connected inboxes
Fair-use allowance for conversations, with overage charges
Custom integrations are only available on higher-tier plans
Self-hosted deployment is only available on the highest-tier plan

Use Cases

Automating customer support email responses
Processing quote requests from a price list
Providing order status updates from Shopify
Routing specific emails to relevant team members or Slack channels
Managing document requests and ensuring completeness

Best For

Customer service teams
E-commerce businesses (Shopify stores)
Professional services
Real estate agencies
Education and certification providers

Integrations: Gmail, Outlook, Slack, Shopify, Notion, Pipedrive, Stripe, Google Sheets, WhatsApp

Platforms: Web, Gmail, Outlook

Watch demo on YouTube ↗

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