Gorgias helps ecommerce businesses increase sales and resolve customer support inquiries using conversational AI.
Gorgias helps ecommerce businesses resolve customer support inquiries and increase sales by automating up to 60% of customer interactions and boosting conversions by 2.5x. It provides a unified platform for all customer conversations, integrating with Shopify and over 150 other ecommerce tools. Gorgias offers a Conversational AI Agent that handles support inquiries and provides tailored recommendations, acting as both a support agent and a sales assistant. This AI can answer pre- and post-sales FAQs, manage returns and refunds, edit orders and subscriptions, generate dynamic discounts, and offer product recommendations. The AI Agent is available on email and chat and can be customized with a specific tone of voice. The platform includes a Support Suite for efficient customer service, centralizing all support channels and automating a significant portion of inquiries to reduce operational costs. The Marketing Suite enables proactive engagement with shoppers through chat campaigns, aiming to reduce bounce rates and increase conversions through personalized assistance. Gorgias is designed for ecommerce brands, particularly those using Shopify, allowing users to manage store operations directly within the platform. It consolidates customer data and conversations from various channels, including email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice (as add-ons), to create a comprehensive view of each customer interaction. The tool also provides insights into support performance and revenue statistics.
Integrations: Shopify, Klaviyo, Recharge, Loop Returns, Yotpo, Facebook, Instagram, TikTok, WhatsApp
Platforms: web
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