Floatbot

Categories: Chatbots & Assistants, Customer Support, Automation / Agents | Pricing: Freemium | Official Website ↗

Floatbot is an AI agent platform that automates customer interactions across phone calls, chat, text, and email for enterprises.

Floatbot provides an AI agent platform designed for enterprise and contact center automation. It offers various AI agents, including Voice AI Agents for inbound and outbound calls, Digital AI Agents for omnichannel chat, SMS, and email, and AI Agent Assist for real-time guidance to human agents. The platform is built with a purpose-built LLM stack for enterprises, featuring FloatGPT (VoiceGPT) for low-latency voice AI and RAG Cognitive Search for navigating knowledge bases. The platform supports efficient workflow automation, handling complex customer queries instantly and deploying across multiple channels. It includes features like document intelligence for extracting and summarizing information, omnichannel collaboration, and robust environment handling for diverse accents and noisy environments. Floatbot also provides over 50 analytics and insights to track consumption, goals, and AI usage, and offers pre-integrations with existing tech stacks. Floatbot is tailored for regulated industries such as insurance, debt collections, banking, lending, and healthcare, where compliance, accuracy, and trust are critical. It aims to automate high-volume workflows, assist human agents, and enable 24/7 customer support, leading to increased efficiency and cost savings.

Key Features

Voice AI Agents (inbound/outbound calls)
Digital AI Agents (chat, SMS, email)
AI Agent Assist (real-time guidance for human agents)
FloatGPT (VoiceGPT) for low-latency voice AI
RAG Cognitive Search for knowledge bases
Omnichannel collaboration (voice, chat, SMS, email, video)
Document Intelligence (extract, summarize, compare docs)
Multilingual support

Pros

Automates customer interactions across multiple channels (voice, chat, text, email).
Provides real-time assistance and guidance to human agents.
Designed for compliance and accuracy in regulated industries.
Supports multiple languages and handles diverse accents.
Offers a no-code platform for building AI agents.
Includes robust analytics and insights for performance tracking.

Cons

Pricing can be high for larger usage tiers.
GenAI charges may be additional depending on use case.
Requires integration with CPaaS for voice automation (e.g., Twilio, Plivo).
Limited knowledge base upload size on lower tiers.
Maximum history for conversational insights is limited on lower tiers.

Use Cases

Automating claims FNOL and support in insurance
Automated debt collections and compliance
Customer onboarding and support in banking
Loan origination and servicing automation
Patient engagement and support in healthcare
Automating inbound and outbound calls for BPO
Providing real-time guidance to customer service representatives

Best For

Enterprises
Contact Centers
Businesses in regulated industries (insurance, banking, healthcare, debt collections)
Organizations seeking to automate high-volume customer interactions
Companies looking to empower human agents with AI tools

Integrations: Twilio, Plivo, TCN, ACE

Platforms: Web

Watch demo on YouTube ↗

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