Creovai (now Capacity)

Categories: Customer Support, Chatbots & Assistants, Automation / Agents | Pricing: Enterprise | Official Website ↗

Creovai, now part of Capacity, provides AI-powered solutions for contact centers, including virtual agents, agent assist, and conversation intelligence.

Creovai, operating under the Capacity brand, offers a comprehensive AI platform designed to enhance contact center operations. It integrates AI-powered chat, voice, email, and web self-service through Intelligent Virtual Agents, aiming to increase deflections and automate customer support across multiple channels. The platform also includes Real-Time Agent Assist, which provides live coaching, monitoring, and AI suggestions to human agents, reducing handle times and improving resolution rates. Additionally, it features Automated Quality Assurance to analyze customer interactions and generate performance scores, alongside tools for campaigns, workflows, and conversational AI capabilities like speech recognition and branded voices. Capacity's solutions are built to improve customer satisfaction, reduce agent stress and turnover, and optimize overall contact center performance by streamlining repetitive tasks and providing actionable insights through analytics.

Key Features

Intelligent Virtual Agents (chat, voice, email, web self-service)
Real-Time Agent Assist (coaching, monitoring, AI suggestions)
Automated Quality Assurance (100% interaction analysis)
Conversation Intelligence (performance tracking, predictive insights)
Campaigns & Workflows (task automation, process streamlining)
Conversational AI (speech recognition, branded voices, sentiment analysis)
Enterprise-grade security
250+ prebuilt integrations

Pros

Automates customer support across multiple channels
Reduces agent handle time and improves resolution rates
Provides real-time coaching and suggestions for live agents
Analyzes 100% of customer interactions for quality assurance
Offers extensive integrations with existing systems

Cons

Pricing information is not transparently available
Requires a demo request for access to pricing and detailed solutions
Primarily focused on enterprise-level contact centers
No explicit mention of a free plan or trial

Use Cases

Automating customer support interactions
Improving agent performance and efficiency
Reducing call volume and handle times
Enhancing customer satisfaction
Streamlining contact center operations
Analyzing conversation data for insights

Best For

Contact center managers
Customer support teams
HR & Operations departments
IT support teams
Sales & Marketing teams

Integrations: CRM, Helpdesk, LiveChat, Knowledge Base, Payments, Scheduling, Surveys

Platforms: Web

Watch demo on YouTube ↗

View full Creovai (now Capacity) profile on Tools-Radar | Browse Customer Support tools | Alternatives to Creovai (now Capacity)

Tools-Radar is a free directory of 10,000+ AI tools — discover, compare, and choose the right AI software for your needs. Visit tools-radar.com