Corebee

Categories: Customer Support, Chatbots & Assistants, Automation / Agents | Pricing: Freemium | Official Website ↗

Corebee provides agentic AI customer support that answers customer inquiries, takes actions, and escalates complex issues to human agents.

Corebee offers an agentic AI solution for customer support, designed to handle customer interactions across various channels. It can answer questions, perform actions like rescheduling appointments or processing refunds within defined limits, and automatically hand off conversations to human team members when personal intervention is required. The platform learns from website content and FAQs to provide relevant responses. Corebee integrates with existing business tools such as calendars, CRMs, and e-commerce platforms to execute tasks directly. It allows businesses to set specific rules and limits for AI actions, such as refund amounts or types of changes the AI can make autonomously. The system is designed to maintain brand voice and can be deployed for individual businesses or by BPOs and agencies managing support for multiple clients.

Key Features

Omnichannel AI agent (chat, email, WhatsApp, SMS, Instagram, Messenger, Telegram, Slack, Microsoft Teams, Discord, phone)
AI phone agent with custom number
Automated actions (refunds, order lookups, bookings, contact updates)
Configurable rules and limits for AI actions
Human handover for complex issues
Learns from website and FAQs
Unlimited AI conversations (Pro/Business plans)
Unlimited team members (Pro/Business plans)

Pros

Handles customer inquiries across multiple communication channels.
Performs direct actions like scheduling and refunds within set parameters.
Automatically escalates complex or out-of-scope issues to human agents.
Offers a free plan for website chat to try the AI capabilities.
Supports custom rules and limits for AI autonomy.

Cons

Free plan has limited AI conversations and channels.
Phone minutes are capped on Pro and Business plans, with extra charges.
Requires integration with existing tools for full functionality.
Specific API availability is not explicitly detailed on the pricing page.
The website does not explicitly list all supported languages for customer interactions.

Use Cases

Automating appointment rescheduling via WhatsApp
Processing customer refunds within defined limits
Answering common product or service questions
Booking new patient visits after hours
Handling billing disputes by gathering information and escalating to a human

Best For

Clinics and service providers
Online stores
Software companies
Business Process Outsourcing (BPO) firms
Support agencies

Integrations: WhatsApp, Gmail, Shopify, WooCommerce, Stripe, Calendly, Cal.com, HubSpot, Salesforce, Pipedrive

Platforms: Web

Watch demo on YouTube ↗

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