ConvertaFlow AI

Categories: Customer Support, Chatbots & Assistants, Automation / Agents | Pricing: From $59.9/month | Official Website ↗

ConvertaFlow AI is an omnichannel platform that centralizes communication channels like WhatsApp, Instagram, and Facebook, leveraging AI for customer service, automation, and conversion.

This SaaS platform integrates various communication channels into a single interface, offering AI-powered features for customer engagement. It includes an AI assistant named Lia with persistent memory, visual automation builders, CRM, and intelligent chatbots to streamline customer interactions and boost conversions. The platform's core value is enhanced by its AI capabilities across different pricing tiers.

Key Features

Omnichannel communication hub
AI-powered customer service (Lia)
Visual automation Flow Builder
Integrated CRM with Kanban pipeline
VoIP and WhatsApp calls
Abandoned cart recovery
Multi-channel marketing campaigns

Pros

Centralizes 7 communication channels in one interface
AI assistant (Lia) with persistent memory and multilingual support
Visual Flow Builder for no-code automation
Integrated CRM, VoIP, and marketing features
LGPD compliant with robust security features

Cons

Pricing in BRL, potentially limiting for international users
VoIP minutes and email limits vary by plan
Advanced features like backup and communities only in higher plans
No mention of a mobile app for agents on the go
Limited number of users on lower-tier plans

Use Cases

Centralizing customer support across multiple channels
Automating customer interactions with AI chatbots
Recovering abandoned carts via WhatsApp
Managing sales pipelines and customer relationships
Running multi-channel marketing campaigns

Best For

Small to large businesses
E-commerce stores
Customer service teams
Sales teams

Integrations: WhatsApp Business, Instagram Direct, Facebook Messenger, Telegram Bot, Chat Website, Email Marketing, Google Ads, Meta Ads

Platforms: web

Watch demo on YouTube ↗

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