Clootrack

Categories: Data Analysis, Business & Sales, Customer Support | Pricing: Enterprise | Official Website ↗

Clootrack is an AI Super Agent platform that analyzes Voice of the Customer data to drive business outcomes and actionable insights.

Clootrack is an enterprise AI Agent platform designed for Voice of the Customer (VoC) analytics. It processes 100% of customer feedback from various sources, including surveys, reviews, tickets, and calls, using over 1,000 connectors. The platform utilizes patented unsupervised AI to detect themes and sentiment, providing AI Decision Digests and multi-level reports without requiring predefined taxonomies. The platform offers customizable AI workflows and specialized agents for specific business challenges, such as reducing e-commerce returns, lifting NPS scores, driving revenue, and speeding up product innovation. It provides market and competitor analysis, price and assortment intelligence, and fully managed services. Clootrack can be deployed as an online SaaS version or self-hosted on Microsoft Azure, ensuring enterprise-grade security and global compliance.

Key Features

Customizable AI Workflows
Unsupervised Thematic Analysis
Genie Multi-level Reports
Unified VoC Data
Market & Competitor Analysis
Fully Managed Service
Price & Assortment Intelligence
AI Decision Digests

Pros

Consolidates global review data into a central hub
Offers customizable AI workflows and reporting
Patented Unsupervised AI detects shifting experience drivers without predefined taxonomies
Provides high analysis accuracy (98%) across real VoC records
Flexible deployment options (SaaS or self-hosted on Azure)

Cons

Pricing information is not transparently available
Requires substantial consumer research activities and data to be most beneficial
Specific API availability is not mentioned
Focuses heavily on enterprise-level solutions, potentially less accessible for smaller businesses
Requires contact for detailed information on features and deployment

Use Cases

Analyzing 100% of customer voice to identify key themes and sentiment
Optimizing product experiences with AI-driven customer feedback
Benchmarking customer experience against competitors
Enhancing contact center performance and service quality
Detecting unmet purchase intent and sending leads to CRM
Driving HealthTech investment and saving due diligence hours
Reducing e-commerce returns and improving Net Promoter Score

Best For

Consumer Brands
SaaS Companies
Management Consulting Firms
Private Equity Firms
Hedge Funds
Enterprises with substantial consumer research activities

Integrations: Azure Marketplace, Genesys AppFoundry, Medallia Xchange, CRM (unspecified)

Platforms: Web, Microsoft Azure

Watch demo on YouTube ↗

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