Capacity Neural Text-to-Speech

Categories: Voice & Audio, Customer Support, Automation / Agents | Pricing: Pricing unavailable | Official Website ↗

Capacity Neural Text-to-Speech converts written text into natural-sounding spoken speech for consistent and engaging brand voice.

Capacity Neural Text-to-Speech (TTS) is an advanced speech synthesis solution that leverages neural TTS technology to generate highly natural-sounding spoken speech. It captures the nuances of human speech, including tone, intonation, and pronunciation, to deliver lifelike and engaging voice output for businesses. The platform supports over twenty-four languages and dialects, including variations of English, Spanish, French, and Portuguese, with male and female voice options. It offers flexible deployment architectures, including on-premise, private or public cloud, hybrid, or Capacity-hosted SaaS, providing control over security, scalability, and compliance. The solution integrates with leading contact center platforms via gRPC API and MRCP (versions 1 and 2) and is optimized to work natively with Capacity Automatic Speech Recognition (ASR) for real-time, bidirectional conversations. Capacity TTS enhances IVR self-service by providing natural voices, allowing customers to navigate options more efficiently. It can also be used for outbound customer communication, such as automated messages and voicemail notifications. Businesses can develop custom voices to match their brand identity, ensuring a unique auditory experience.

Key Features

Neural Speech Synthesis
Multilingual Voice Library (24+ languages/dialects)
MRCP & gRPC API Integration
End-to-End ASR Compatibility
Flexible Deployment Architecture (on-prem, cloud, hybrid, SaaS)
Containerized Microservices
Custom Voice Development

Pros

Delivers natural and human-like voices with precise tone and clarity
Supports a wide range of languages and dialects for global communication
Offers flexible deployment options to meet various security and scalability needs
Integrates seamlessly with leading contact center platforms via APIs
Optimized for native compatibility with Capacity ASR for two-way conversations

Cons

Pricing information is not transparently available
Requires contacting sales for integration and setup
No explicit mention of a free trial or plan
Focuses heavily on contact center use cases, potentially less suited for other applications
Custom voice creation may require additional effort or cost

Use Cases

Automating IVR self-service systems
Enhancing customer engagement with natural voice interactions
Delivering outbound calls and automated messages
Providing real-time AI agent assist for live support
Streamlining customer support processes with AI-powered voice

Best For

Contact centers
Businesses needing automated customer support
Organizations requiring consistent brand voice across interactions
Companies with high-volume voice interactions
Enterprises with specific deployment requirements (on-prem, cloud)

Integrations: gRPC API, MRCP (versions 1 and 2), Capacity Automatic Speech Recognition (ASR)

Platforms: Web

Watch demo on YouTube ↗

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