Aisera

Categories: Chatbots & Assistants, Customer Support, Automation / Agents | Pricing: Enterprise | Official Website ↗

Aisera provides AI agents and assistants to automate tasks, deliver answers, and optimize workflows for various business functions.

Aisera delivers autonomous execution by going beyond simple assistance, enabling businesses to automate tasks, deliver answers, and transform workflows with purpose-built AI agents. The platform offers an extensive library of out-of-the-box AI agents and allows users to create custom agents using natural language through Agent Composer. Aisera Unify integrates various agents, apps, and tools into a cohesive ecosystem. Aisera Assistant and Agent Assist enable the execution of complex, cross-domain actions, with continuous performance evaluation and optimization through its test suite and OpenTelemetry integration. AI agents analyze outcomes, generate knowledge, and create automation playbooks from past resolutions, end-user feedback, and expert insights, fostering continuous learning and improvement across the enterprise. Aisera provides solutions for IT, HR, Finance, Procurement, Retail & E-commerce, Banking & Finance, and Telecom & Utilities, addressing specific needs like user access management, employee onboarding, budget optimization, contract management, and customer self-service.

Key Features

Extensive library of out-of-the-box AI agents
Agent Composer for creating custom AI agents using natural language
Aisera Unify for integrating agents, apps, and tools
Aisera Assistant and Agent Assist for complex actions
Continuous evaluation and optimization of agent performance
Observability via OpenTelemetry integration within LLM gateway
AI agents analyze outcomes and generate knowledge
Create automation playbooks from past resolutions and feedback
User access management with AI agents
Application access management with AI agents
Proactive major incident prediction and remediation
Ticket and service management with auto-resolutions

Pros

Increases agent productivity by 60%
Auto-resolves 70% of tickets
Saves 24,000 user hours per year
Saves $2.2 million in support costs
Increases productivity by 72%
Provides self-service through robust conversational AI
Integrates proprietary LLM or customer-owned models
Supports tailored tuning using organizational knowledge and ITSM data
Creates or enhances enterprise taxonomies and ontologies with generative AI
Provides a single, intelligent universal entry point across IT, HR, Facilities, and more

Cons

Pricing details are not publicly available, requiring direct contact for quotes.
Requires integration with existing systems, which may involve implementation effort.
Reliance on AI agents may require a shift in operational processes.
Specific details on customization limitations are not provided.
No information on supported languages for AI agents.

Use Cases

Automating IT support requests like password resets and application access
Streamlining HR processes such as employee onboarding and leave management
Optimizing financial operations including budget and expense reporting
Enhancing procurement with automated contract and inventory management
Providing 24/7 customer self-service for banking and telecom queries
Predicting and remediating major IT incidents proactively
Automating VM provisioning in cloud services like AWS and Azure
Managing inventory and demand forecasting for retail and e-commerce
Facilitating patient self-service in healthcare
Monitoring and responding to compliance checks and audits in banking

Best For

IT departments seeking to automate support and incident management
HR departments looking to streamline employee onboarding and benefits management
Finance teams aiming to optimize budget and expense management
Procurement departments needing to automate contract and inventory management
Retail and e-commerce businesses for inventory and order tracking

Integrations: Microsoft Teams, AWS, Azure, Freshservice, Jira Service Management

Platforms: web

Watch demo on YouTube ↗

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