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Agentforce

Categories: Text & Writing, Voice & Audio, Coding & Developer Tools  |  Pricing: Enterprise  |  Official Website ↗

Build and customize autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem.

Build and customize autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem.

Key Features

• Autonomous AI agent builder
• Voice AI capabilities
• Developer tools for agents
• AgentExchange marketplace
• Operations management for agents
• Integration with Sales Cloud
• Integration with Service Cloud

Pros

• Seamless integration with Salesforce ecosystem
• 24/7 autonomous AI agent support
• Boosts pipeline, win rate, and revenue
• Cuts service costs with AI agents
• Personalizes customer engagement

Cons

• Pricing details not readily available on page
• Requires existing Salesforce infrastructure
• Potential complexity for non-Salesforce users
• Limited information on customization depth

Use Cases

• Automated customer support
• Sales lead qualification and nurturing
• Personalized marketing campaigns
• Field service operations
• IT service management

Best For

• Salesforce users
• Customer service teams
• Sales teams
• Marketing professionals

Integrations: Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, Informatica, MuleSoft, Heroku

Platforms: web, api

Watch demo on YouTube ↗

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