Abstrakt provides real-time agent assistance and post-call AI to improve call quality and streamline operations for call centers.
Abstrakt uniquely bridges the gap between call center agents and supervisors by providing real-time agent assistance and post-call AI, which significantly increases call quality and streamlines operations. The platform offers real-time agent assist, where playbooks and scripts are launched based on caller behavior, and recommended responses are triggered instantly. This feature provides real-time call guidance without the need for traditional whispering or barging methods. Abstrakt also focuses on QA and compliance by identifying and addressing issues in real-time during calls. It provides reporting aligned with business outcomes, helping to solve compliance risks proactively. The tool includes call sentiment and summary features, allowing users to sort calls by sentiment to review customer experiences and eliminate subjectivity in post-call notes. Notifications can be configured based on specific business needs. Furthermore, Abstrakt offers voice analytics and insights, delivering real-time speech and voice analytics reports to understand what drives desired call outcomes. This helps in replicating the strategies of top-performing agents. The platform automates post-call work by automatically adding call summaries and notes to CRM systems, reducing agent bias and cutting post-call work in half. This automation improves team efficiency and ensures consistent data entry.
Integrations: CRM
Platforms: web
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